Electronic Arts is changing its ‘no refunds’ policy for games purchased through Origin following warnings from the Australian Competition and Consumer Commission that the policy breaches Australian Consumer Law.
According to a statement issued by the ACCC, EA has submitted a court-enforceable undertaking to the ACCC where it acknowledges that Origin's refunds policy and representations made to consumers about their rights likely breached Australian Consumer Law.
“Businesses such as EA selling digitally downloadable goods cannot avoid their responsibilities under the Australian Consumer Law just because they are located outside of Australia,” ACCC Chairman Rod Sims said in a prepared statement.
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